Our Policies

• In respect for our clients and therapists, please take note that there is a 24-hour cancellation policy, and all treatments not cancelled (or rescheduled) a minimum of 24 hours prior to their scheduled time will be charged at 50% of the full treatment price. Clients that fail to arrive for treatment without cancellation will be charged the full amount.

•  If it is your first appointment with us, then a deposit of 50% (minimum) of the treatment price, will be taken at the time of booking to secure your appointment. 
•  All treatments are subject to availability and prices
• Treatment times quoted allow for consultation, examination, home care advice and preparation including time for clients to change.
• Treatments, Prices and Times may change without prior notice.
• Late arrivals will result in your treatment time being reduced or rescheduled, while full payment will still be required.
• Gift Vouchers are valid for 6 months from the date purchased.
• Gift Vouchers bought on promotion can only be used against full price individual treatments.
• A deposit of 50% will be required on all bookings over 60 mins, if two therapists are booked, or on packages.

• We do not take responsibility for children and cannot accommodate them in the Treatment room.
• Certain skin / medical conditions cannot receive treatment. Please ask advice before booking appointment.

Should you wish to pay the full price upfront or buy a voucher for yourself or someone else, the person having treatment must provide photo ID to receive the treatment